1. Definitions

• Order means a purchase made via our Site.
• Service means grooming, boarding, training, pet purchase etc.

2. Cancellation by Customer

• Products: You may cancel an order for products before it is shipped. Once shipped, cancellation is not possible; return policy applies.
• Services: For grooming, boarding, training etc., cancellations must be made at least [e.g. 24 / 48] hours before the scheduled appointment. Late cancellations or no-shows may incur a charge (e.g. part or full cost of service).

3. Refunds

• Products: If product is defective, damaged, or not as described, you may request a refund or replacement. Please contact customer support within [e.g. 7] days of delivery. Returned product must be in original condition, unused / unopened (unless defective). Return shipping cost may be borne by the customer unless fault is ours.
• Services: If we fail to provide the service as scheduled, or issue from our side (e.g. staff unavailable), you will be offered a full refund or rescheduled appointment.
• Pet Purchase: Because of the nature of live animals, refund/cancellation policies may differ; you must inspect at time of delivery and inform us immediately of any health concerns.

4. Method of Refund

Refunds will be issued via the original payment method (credit card, UPI, net banking etc.). Processing time may vary; once approved, refunds are typically processed within [e.g. 7-14] business days.

5. Non-refundable Items / Exceptions

• Products clearly marked “non-returnable” or “final sale.”
• Goods damaged due to misuse, mishandling after delivery.
• Custom or personalized items (if applicable), unless there is defect.

6. How to Initiate a Refund or Cancellation

Contact our customer support with:

• Order / service booking reference
• Date of order/service
• Reason for cancellation / refund
• Photographs (if product issue)

We will respond within [e.g. 2-3] business days.